How do I create an account?
- To create an account, click on the “My Account” link at the top of the page and fill in the registration form.
What if I forgot my password?
- If you forgot your password, click the “Lost your password?” link on the login page. You’ll receive an email with instructions to reset it.
Can I edit my personal details after creating an account?
- Yes, you can edit your personal details, including your email address and password, in the “My Account” section of the website.
Do I need an account to place an order?
- No, you can place an order as a guest. However, having an account allows you to track orders and save your details for faster checkout.
How can I cancel or change my order?
- To cancel or change your order, please contact us within 24 hours of placing it. After this, we may not be able to make modifications.
Can I purchase items as a gift for someone else?
- Yes, during checkout, enter the recipient’s shipping address, and you can even include a gift message.
Can I save items in my cart for later?
- Yes, you can add items to your cart, and they will remain there until you either remove them or complete your purchase.
How can I review a product I purchased?
- You can leave a review by logging into your account, going to your order history, and selecting the product you want to review.
Can I request customizations or special orders?
- For certain products, we may offer customizations or special orders. Please contact us with your request, and we’ll let you know if it’s possible.
- What payment methods do you accept?
- We accept PayPal, credit/debit cards, and other local payment methods based on your location.
- What should I do if my payment is declined?
- First, check that your card details are correct and that your card has sufficient funds. If the issue persists, try a different payment method or contact your bank.
- Do you offer international shipping?
- Yes, we offer international shipping. Shipping costs and delivery times will vary depending on your location.
- How can I track my order?
- Once your order is shipped, you’ll receive a tracking number via email. You can also track your order in the “My Account” section.
- What are your shipping rates?
- Shipping rates depend on the shipping method and destination. You can view the shipping costs during the checkout process before completing your order.
- What should I do if my package is lost or delayed?
- If your package is delayed beyond the estimated delivery time or lost, contact our customer service team, and we’ll help resolve the issue.
- How do I change my shipping address?
- You can update your shipping address in the “My Account” section or during the checkout process before placing an order.
- What is your return policy?
- You can return any item within 30 days of receiving it. The item must be in its original condition, and you must provide proof of purchase.
- How do I return an item?
- To initiate a return, please contact our support team, and they will guide you through the process.
- When will I receive my refund?
- Refunds are processed within 7-10 business days after we receive and inspect your returned item.
- What should I do if I receive a damaged or incorrect item?
- If you receive a damaged or incorrect item, please contact us immediately with your order details, and we will arrange a replacement.
- How do I use a discount code?
- Enter the discount code at checkout in the “Coupon Code” field, and the discount will be applied to your total.
- Do you offer bulk discounts for large orders?
- Yes, we offer bulk discounts for large orders. Please contact our sales team for more information on bulk pricing.
- Do you offer gift cards or vouchers?
- Yes, we offer gift cards that can be purchased directly from our store and redeemed at checkout.
- Can I pre-order items that are out of stock?
- Some items may be available for pre-order. Check the product page for availability or sign up for notifications when the item is back in stock.
- Is my personal information safe on your website?
- Yes, we take your privacy seriously and use industry-standard security measures to protect your personal information. For more details, refer to our Privacy Policy.
- How can I contact customer support?
- You can reach us through the “Contact Us” page or email us at dy@deyi.info.
- Can I request an invoice for my order?
- Yes, after your order is completed, you can request an invoice by contacting us or downloading it directly from your account.
- How can I stay updated on promotions and offers?
- Sign up for our newsletter to receive the latest promotions, discounts, and special offers directly to your inbox.